Payments, refunds and cancellations

Every lease and rental is governed by a signed written agreement. Where this page and your agreement differ, your agreement governs.

Payments

Payments are due on the dates set out in your agreement, by the payment method your agreement names. Pre-authorized debits are made only under a debit agreement you sign, with the notices that agreement requires.

Refunds

Lease and rental payments are for equipment already provided and are not refundable, except where your agreement says otherwise. A payment taken in error, such as a duplicate payment or an amount that does not match your invoice, is refunded in full to the original payment method within 10 business days of our confirming the error.

Deposits

Deposits are held, applied or returned as set out in your agreement.

Billing questions and disputes

If you think a charge is wrong, contact us at loveneet.dhillon@continentalfleetcompany.com or 559-930-8777 within 30 days of the charge. We reply within 5 business days and correct any error we find. For Canadian pre-authorized debits, you also keep the recourse rights described in your pre-authorized debit agreement.

Cancellations

A lease runs for the term in its agreement and may be ended early only as that agreement allows. A rental may be cancelled as its rental agreement allows.